Privacy Policy

1. Introduction

Neurova ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our therapy management platform.

2. Information We Collect

2.1 Personal Information

• Name, email address, and phone number
• Professional credentials (for therapists)
• Date of birth and gender
• Emergency contact information

2.2 Health Information

• Medical history notes
• Therapy session records
• Appointment scheduling information

2.3 Technical Information

• IP address and device information
• Browser type and version
• Usage data and analytics

3. How We Use Your Information

• To provide and maintain our therapy management services
• To schedule and manage therapy appointments
• To facilitate communication between therapists and patients
• To send appointment reminders and notifications
• To improve our services and user experience
• To comply with legal obligations

4. Data Storage and Security

We use industry-standard security measures to protect your information:

• Data is encrypted in transit using SSL/TLS
• Data is stored securely using Convex and Clerk
• Access to data is restricted to authorized personnel only
• Regular security audits and updates

5. Third-Party Services

We use the following third-party services:

• Clerk: Authentication and user management
• Convex: Database and backend services
• Google Calendar: Appointment scheduling and management
• Sentry: Error tracking and monitoring

These services have their own privacy policies and we encourage you to review them.

6. Google Calendar Integration

When you connect your Google Calendar, we:

• Create a dedicated "Neurova Appointments" calendar
• Only access events within this specific calendar
• Do not access your other calendars or Google services
• Use OAuth tokens securely managed by Clerk

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Export your data
• Opt-out of communications
• Disconnect third-party services (like Google Calendar)

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and data at any time.

9. HIPAA Compliance

While we implement security measures to protect health information, therapists using Neurova are responsible for ensuring their own HIPAA compliance. We recommend:

• Using secure, encrypted connections
• Not storing highly sensitive PHI in session notes
• Following your organization's HIPAA policies

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@neurova.app
Website: https://neurova.app